Frequently Asked Questions
If your building is ready for service with Netcom Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission. If your building is not ready for service with Netcom Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest.
PC/Laptop/Smart Devices should support the following Intel P-IV 2 GHz or higher processor 512 MB RAM Minimum 2 GB free Hard disk space at the time of installation. Operating System: Win 2000 Win XP, Win Vista Win 7 Ethernet LAN Card/ Port (10/100Base T) with TCP/IP support Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 & above, Opera, Google Chrome Wi-Fi enabled devices (Smartphone's, tablets, touchpad's): If you have opted for @ll Home Solution your devices should support 802.1X, WPA2 Enterprise security features.
Netcom Broadband is an indoor service and cannot be used while travelling. However, if your society/building has enrolled for Netcom Wireless Broadband campus programme then you may receive coverage in common areas of your society such as lawns, club houses and swimming pools.
No payment has to be made at the time of booking of the order.